Support

To ensure the long-term performance of the tape, follow these care and maintenance tips:

• Keep the device in a cool, dry place. Avoid exposing it to extreme temperatures or high humidity.
• Wipe the tape and device body with a soft, dry cloth.
• Do not use harsh chemicals, solvents, or abrasive materials.
• Press buttons gently and avoid sharp objects or excessive force.

• Do not pull the tape beyond its maximum length.

• Retract the tape slowly and gently to avoid damage to the internal mechanism.

• Keep the tape clean and dry; wipe it with a soft cloth after use.

• Avoid folding or twisting the tape.

• Keep the screen away from water or excessive moisture.
• Clean the screen gently with a microfiber cloth.
• Avoid applying excessive pressure.

• Always use a USB-C cable to charge the device.
• Maintain the battery between 20% and 80% for optimal health.
• Avoid overcharging by unplugging the device once it’s fully charged.
• If the device doesn’t turn on, recharge the battery or replace it if necessary
• Use only recommended battery types.

• If measurements appear inaccurate or inconsistent, calibrate the device using the instructions on the Calibration page, or contact customer support for help.

• • Regularly check for firmware updates to ensure your device runs with the latest features and improvements.
  • Firmware updates provide performance enhancements, maintenance and long-term device stability. .
  • Use the Sizifi Devices app to check for firmware updates.

For Android: SIZIFI DEVICES
FOR iOS: SIZIFI DEVICES

Note: If you experience any issues with the Sizifi Smart Tape, do not attempt self-repair. Contact our customer support for assistance. Check your warranty card for coverage details and procedures.