Sizifi Smart Measures

Return and Refund Policy

Thank you for choosing Sizifi Smart Measures (https://sizifi.com). We strive to provide the highest quality smart measurement solutions for the fashion and manufacturing industries. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.

1. Hardware Products (e.g., Sizifi Alpha, Alpha+)

Pre-Dispatch Cancellations & Refunds

For all hardware products, a full refund can be requested if the product has not yet been dispatched after purchase.

If you change your mind immediately after placing an order, please contact our support team as soon as possible. If your hardware order has not left our fulfillment center, we will cancel the order and issue a 100% full refund.

Post-Dispatch Returns

Once a hardware product has been dispatched, returns are accepted strictly under the following conditions:

  • The device arrives damaged or has a verifiable manufacturing defect out of the box.
  • You notify us within 7 days of receiving the product.
  • The hardware must be returned in its original packaging, including all accessories, manuals, and cables.

Note: If a device is returned damaged due to user error, mishandling, or wear and tear, the return request will be denied.

2. Software & SaaS Subscriptions (e.g., Sizifi QMS, Fashion App)

Software subscriptions and digital services are billed on a recurring basis (monthly or annually). Subscriptions can be canceled at any time to prevent future billing. However, payments for the current billing cycle are generally non-refundable unless specified otherwise in your direct enterprise agreement.

3. Refund Processing Time

We value your time and aim to process your requests swiftly. The standard processing timeline is as follows:

  • Approval: Once your cancellation request is received (pre-dispatch) or your returned item is physically received and inspected at our facility, we will notify you of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed and automatically applied to your credit card or original method of payment.
  • Timeline: Please allow 3 to 5 working days for the refunded amount to reflect in your account, depending on your bank or card issuer’s processing times.

4. How to Request a Refund or Return

To initiate a cancellation or return, please follow these steps:

  1. Email our customer service team at [email protected].
  2. Include your Order Number and the Email Address used during the purchase.
  3. Provide a brief explanation of why you are requesting a refund or return.
  4. If the item is defective, please attach clear photos or videos demonstrating the issue.

5. Shipping Costs for Returns

For any permitted post-dispatch returns that are not due to defects, the customer is responsible for paying the shipping costs. Shipping costs are non-refundable.